嬴得別人支持的12種方法(Twelve Ways to Win People to Your Way of Thinking)
戴爾·卡內基(Dale Carnegie)
1.避免辯論。 (The only way to get the best of an argument is to avoid it. )
2.尊重對方意見。 (Show respect for the other person’s opinions. Never say, “You’re wrong.” )
3.承認錯誤。( If you are wrong, admit it quickly and emphatically. )
4.以友善方法開始。(Begin in a friendly way. )
5.立即得到對方說「是,是」。 (Get the other person saying ”yes, yes” immediately. )
6.給別人多說話。 (Let the other person do a great deal of the talking.)
7.給別人感到主意是他的。 (Let the other person feel that the idea is his or hers.)
8.嘗試誠實地從別人角度看。 ( Try honestly to see things from the other person’s point of view.)
9.同情別人的主意和想法。 (Be sympathetic with the other person’s ideas and desires. )
10.迎合更高尚的動機。 (Appeal to the nobler motives. )
11.生動地表達你的主意。 (Dramatize your ideas. )
12.定下挑戰。 (Throw down a challenge.)
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