改變別人而不冒犯或引起反對的9種方法(9 Ways to Change People Without Giving Offence or Arousing Resentment)
戴爾·卡內基(Dale Carnegie)
1.由稱讚及誠實的欣賞開始。 (Begin with praise and honest appreciation. )
2.間接地要求別人注意他的錯誤。 (Call attention to people’s mistakes indirectly. )
3.批評對方前談自己的錯誤。 (Talk about your own mistakes before criticizing the other person. )
4.提出問題而不直接命令。 (Ask questions instead of giving direct orders. )
5.保存別人面子。 (Let the other person save face. )
6.稱讚最細微的進步和稱讚所有進步。(誠於嘉許,寬於稱道) (Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.” )
7.給別人一個好的名聲去保存。 (Give the other person a fine reputation to live up to. )
8.採用鼓勵,讓別人覺得容易改正錯誤。 (Use encouragement. Make the fault seem easy to correct. )
9.給別人快樂去做你所建議的事。 (Make the other person happy about doing the thing you suggest.)
No comments:
Post a Comment